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PUFF ZONE Vape Shop. 148 Crankhall Lane, WS10 0ED Wednesbury.


                                                                            TERMS & CONDITIONS


 By purchasing or ordering Goods you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these conditions please contact us via our website at “PUFF ZONE” means Puff Zone Ltd., together with its subsidiary and holding companies and any subsidiaries of such holding companies; “Conditions” means these terms and conditions; ”Goods” means any goods you purchase under these Conditions; ”Personal Information” means the details provided by you to us; “Us/our/we” means Puff Zone Ltd  “Website” means either one of the websites located at www.puffzone,org or any other URL which may replace it; and “You/Your” means the person ordering or otherwise purchasing the Goods or Services.

  1.Rights and Obligations:

1.1. You undertake: 1.1.1. to pay any amounts due to us in a timely manner; 1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects; 1.1.3. not to impersonate any other person or entity or to use a false name. 1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the Goods available. We also reserve the right to change or add to these Conditions from time to time. 1.3. Unless you have placed an order for any Goods by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal. 1.4. From time to time we may also have to make changes in the specification of any Goods: 1.4.1. to make it conform with any applicable safety or other statutory requirements; or 1.4.2. to make it reflect changes in the manufacturer’s specification, but we will endeavour to ensure that such changes do not reduce the quality or performance of such Goods. Where you have placed an order for the affected Good and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed. 1.5. You will be subject to: 1.5.1 the policies and Conditions in force at the time you order or otherwise purchase the Goods, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously. 1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control. 1.5.3 Estimated time frames for delivery of Goods or completion of Services are estimates only and delays may arise due to matters outside of our reasonable control. Due to current events, delivery time may exceed what is stated. As we always do our very best to get your products to you, this may be out of our hands due to the high volume of orders and the back up on the postal services.



2.1. Goods are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us, those who are residents in the UK and only to individuals who are 18 years old or over. By ordering or otherwise purchasing such Goods you confirm that you are 18 years old or over. 2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information. 2.3. Each order placed by you will be treated as an offer to purchase the Goods to which your order relates. The contract will only be completed when we dispatch the Goods or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier. 2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase. 2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods for profit.

  3.Price and Payment:

3.1. The price of the Goods shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates unless stated otherwise. 3.2. You confirm that any payment method you use is yours. 3.3. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation. 3.4. Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of the Goods shall pass to you. 3.5. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.

  4.Cancellation, Returns and Exchanges:

4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days’ written notice. 4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please visit for details. Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 7 working days, that they will not receive a refund on the postage following any return of items. 4.3. Goods may be ordered online or over the phone only 4.3.1. Consumers ordering Goods at a distance (such as via telephone or online) have certain cancellation rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are deemed as perishable items are not covered. 4.3.2. A working day is any day except Saturday, Sunday and UK public holidays. 4.3.3. If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items. 4.3.4. You should return Goods by sending them to Returns Team, Puff Zone Ltd. 148 Crankhall Ln. Wednesbury WS10 0ED at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Signed For services where appropriate. 4.3.5. You shall be under a duty to take reasonable care of the Goods until received by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you. 4.3.6. If you cancel your order in accordance with the provisions of this Clause, we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you) within 30 days.

  5.Your Personal Information:

5.1. We need to collect certain Personal Information to provide you with the Goods. 5.2. You agree that we may use, update, share and process your Personal Information in accordance with our privacy policy. 5.3. If you would like us to tell you what information we hold about you please write to: Data Protection, PufZone Ltd. 148 Crankhall Ln. Wednesbury WS10 0ED  We may charge a £10.00 administration fee. Please include your full name, address and a copy ID with each request. 5.4. You may have the opportunity to consent to us contacting you by post, email, phone, SMS or MMS about products and services which Puff Zone Ltd. and carefully selected third parties we believe may be of interest to you.

  6.Limitation of Liability:

6.1. We will not be liable for any loss or damage caused in circumstances where: 6.1.1. there is no breach of a legal duty of care owed to you by us; and/or 6.1.2. such loss or damage is not reasonably foreseeable or is as a result of misuse. 6.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions. 6.3. Nothing in these Conditions shall limit your rights as a consumer under applicable UK law. 6.4. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.


7.1. Events Beyond the Parties Reasonable Control: If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this. 7.2. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999. 7.3. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void. 7.4. Governing Law: These Conditions will be governed by English Law and if you are not happy with how we deal with any disagreement and want to take bring court proceedings, you must do so within the UK. 7.5. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.  

  8.Handling Complaints and Sending Notices:

8.1. If you wish to make a complaint you may do so in the following way:   8.1.1. in writing addressed to: Customer Care Department, Puff Zone Ltd. Crankhall Ln WS10 0ED.   8.2. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you. Privacy Policy: We do not store credit card details nor do we share customer details with any 3rd parties.

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