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PUFF ZONE Vape Shop, 148 Crankhall Ln. Wednesbury WS10 0ED

Privacy Policy

PUFF ZONE Ltd are committed to protecting and respecting your privacy. This summary, together with our full privacy policy and terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

WE MAY COLLECT AND PROCESS THE FOLLOWING DATA ABOUT YOU:

  • We do not store credit or debit card details nor do we share customer details with any 3rd parties for any other activity than solely related to processing an order or sending marketing emails where you have explicitly requested to be received (for marketing emails, this includes first name, surname & email address).

  • Information that you provide to us in your dealings with us. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services and/or information from us.

  • We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.

  • If you contact us, we may keep a record of that correspondence.

  • Details of transactions you carry out through our site and of the fulfilment of your orders.

  • Details we receive from credit reference and fraud detection agencies.

  • Details of your visits to our site including, but not limited to, traffic data, location data and the resources that you access.

 

IP ADDRESSES
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention and administrative purposes.

 

COOKIES
For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.

 

THE INFORMATION GATHERED BY COOKIES ON OUR SITE MAY BE USED IN THE FOLLOWING WAYS:

To tailor advertisements or promotions, you receive. For example, if you have looked at a specific type of electronic cigarette, we might use this information to personalise any subsequent advertisements you see. We may also personalise our service based on the type of computer system you use, together with the purchase pattern of other customers who may have looked at similar products to you.

We may also provide you with advertisements which may be customised using information such as the search terms you use on our site. For example, if you searched for a specific product or accessed our site via a specific banner ad or search word, we may present you with content and/or offers linked to that banner ad or search-word.

  • We may use navigational information about where you go on our site to better understand how our site is used and to ensure that the product offerings that are presented to you are relevant.

  • We do not use any data about where you go, or present you with advertisements outside of our site other than on sites which provide for such use in their respective privacy policies.

  • We may collect information on how frequently you visit the site and the type of products and/or services that you view to enable us to measure the popularity of our sites and our product offerings.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via our contact page.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information and account details / preferences for our records unless and until you ask us to delete this information.

 

SECURITY
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. 

 

MINORS
The Site is strictly not intended for individuals under the age of 18.

 

USES MADE OF THE INFORMATION
We use information held about you in the following ways:

  • to provide you with goods and/or services that you have ordered

  • to prevent and detect fraud, crime and money laundering

  • to check your identity

  • to update our records about you

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of PUFF ZONE Ltd. We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.

 

Consent
By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, please leave this website now.

 

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. If you wish to have a copy of the data, we hold about you, please send an email to our team via email:  puffzonevape@gmail.com

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